Privacy Policy

Effective Date: 09/24/2020

Remedy Metrics LLC (“Remedy Metrics”) understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and how we use that information. It will explain the choices you have about how your personal information is used or shared and how we protect that information.

We urge you to read this Privacy Policy carefully. This Privacy Policy applies to all websites and apps owned Remedy Metrics, including without limitation (the “Website”) and the ContagionClear™ and REMY™ apps accessible there through (the “Apps”) (together with the Website, the “Platform”). Please see the Terms and Conditions for ContagionClearTM and for REMYTM, for more information on the use of each App.

“You” or “user(s)” as used in this Policy and the Terms and Conditions listed above refers to you as an individual as well as adults who have access to the accounts of children under 18 years old for which they are a parent or guardian (“Data Guardians”). Children under 18 years old can only use the Platform with the permission of a parent or guardian.

Because the Platform is interactive and requires responses from you, we provide this Privacy Policy to describe how we may collect, use and protect personally identifying information that you provide us through our interactions. If we ask you to provide personal information, we will only use it according to this Privacy Policy. We may change this Privacy Policy occasionally by posting updates on our website at You should check here regularly to ensure that you are aware of any changes. If we make substantial changes, we may let you know.

Information We Collect

We may collect (either directly from you or through third-party services such as Google Analytics) the following personally identifying information:

  • Your name and contact information, including phone number and email address;
  • Your company or school name;
  • Account information, such as username and password;
  • Online identifiers including your browser information, device information, Internet Protocol (IP) address, information collected through cookies, pixel tags and other technologies, the day and time of your visit, which parts of the Platform or website you visited and for how long;
  • Information you provide through the Platform in requesting information; and
  • Information you provide through the Platform in interacting with the Platform and responding to questions, including information about your health, behavior and location.

We may use cookies during your use of the Platform. A cookie is small file which is placed on your device’s hard drive (such as computer, mobile phone, tablet or other device capable of accessing the Internet). It allows us to recognize you whenever you visit the Website or interact with the Platform, to keep the Platform running smoothly and securely, and may be used to remember you the next time you access the Platform. A cookie does not give us access to your device or any information about you, other than the data you choose to share with us.

Some of these cookies may be placed by third-party services such as Google Analytics. You have the option of rejecting cookies through your browser settings. If you reject cookies, you may still use our site, but some features on the site may not function properly.

We do not currently respond to Do-Not-Track browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

How We Use Information

We use your information for many purposes in connection with providing the Platform, including:

  • communicating with you, such as through email and text messages;
  • sending you reminders to access the Platform for check-in and assessment;
  • providing you with a score or risk level based on your check-in assessment, and providing additional information based on your check-in assessment, score or risk level;
  • making your scores and risk levels available to corresponding Data Guardians, schools and employers who participate in the Platform;
  • responding to your inquiries;
  • fulfilling your requests;
  • providing and maintaining the security of the Platform; and
  • analyzing and improving the accuracy of the Platform.

We therefore use the personal information to provide the Platform to you and enable its use.

Sharing of Information & Security

We do not and will not sell your information to others.

We do, however, share your information with certain service providers to provide the Platform and keep it working. For instance, all personal information we collect is stored in a cloud-based, HIPAA-compliant secure data infrastructure in Microsoft Azure. All data is encrypted in transit and at rest. We also use the Azure services for email and text communications with you. You can review Microsoft’s privacy policy for more information on how they treat your personal information here:

We may also share your information with web analytics providers, such as Google Analytics, to help us assess the use of the Platform and Websites and improve them. You can learn more about their privacy policy here:

Access to any personal information is through password-protected accounts by employees and the service providers and contractors we work with in providing our services. Any service providers or contractors we work with are contractually bound to adhere to this Privacy Policy, to keep your personal information as safe as we keep it and to only use the personal information for the limited purpose of providing the contracted services to us.

We also share certain personal information with other Users through the Platform. For instance, we may share your name and daily assessment score or risk level with your school or employer so they can determine if you are cleared to return to school or work. We may report your assessment score or risk level, or we may report it relative to the threshold set by your school or employer (e.g., has an assessment score below or above their set threshold for returning). If you are a minor, your personal information is also accessible to your Data Guardian for their review.

Finally, some information, such as certain online identifiers or cookies, may be collected, stored and used anonymously or in the aggregate, meaning they cannot be used to identify you. We may also use anonymized data from the Platform to improve the risk assessment algorithm.


If you have any questions about this Privacy Policy, please contact us at:
(833) 534-7369
1501 Preble Ave., 4th Floor
Pittsburgh, PA 15203